Generally most of the BI software’s have predefined flow of events which can’t be changed or configured. This is primarily because they do not have extensive APIs.
Helical Insight has a ‘rule engine’ which can be used to design their own business processes. In this any functionality of Helical Insight can be invoked by API. It is also possible to integrate external functionality via API. In the workflow which we write it’s possible to have sequential execution, conditional execution or iterative execution.
For example, if the ticket status on the dashboard does not change until a specific time, automatically an email would be sent to the next person on the escalation matrix. Other examples includes trigger based cache refresh, condition based white labelling etc.
Please get in touch with us now to know about the capabilities of the product, differentiators as compared to other BI products as well as demo with your own data.
